What does Cartagena AS do?

Cartagena AS is a Norwegian consulting firm that specialises in Microsoft Dynamics 365 CE, CRM strategy, Power Platform and Power BI. We help businesses implement, customise and optimise their CRM systems. We also offer four proprietary products: Cartagena CPQ, Cartagena Link, Cartagena Members and CargoVerse.

Where is Cartagena AS located?

Cartagena AS is headquartered in Oslo, Norway, with an office in Bergen and a development centre in Bangkok, Thailand. We serve clients across Norway and internationally.

What CRM platform does Cartagena AS specialise in?

Cartagena AS specialises in Microsoft Dynamics 365, with deep expertise in Dynamics 365 CE, Power Platform (Power Apps, Power Automate) and Power BI. We have been a Microsoft partner since 2006 with over 20 years of implementation experience.

What products does Cartagena AS offer?

Cartagena offers four proprietary products built on Dynamics 365: Cartagena CPQ (Configure, Price, Quote for sales acceleration), Cartagena Link (ERP-CRM integration suite), Cartagena Members (membership management system) and CargoVerse (Voyage Management System for Roll-on/Roll-off shipping).

How much does a Dynamics 365 implementation with Cartagena cost?

Implementation costs vary based on scope, number of users and customisation requirements. Cartagena offers both project-based implementations and subscription-based product delivery models. Contact us for a tailored estimate for your business.

What does Cartagena AS do?

Cartagena AS is a Norwegian consulting firm that specialises in Microsoft Dynamics 365 CE, CRM strategy, Power Platform and Power BI. We help businesses implement, customise and optimise their CRM systems. We also offer four proprietary products: Cartagena CPQ, Cartagena Link, Cartagena Members and CargoVerse.

Where is Cartagena AS located?

Cartagena AS is headquartered in Oslo, Norway, with an office in Bergen and a development centre in Bangkok, Thailand. We serve clients across Norway and internationally.

What CRM platform does Cartagena AS specialise in?

Cartagena AS specialises in Microsoft Dynamics 365, with deep expertise in Dynamics 365 CE, Power Platform (Power Apps, Power Automate) and Power BI. We have been a Microsoft partner since 2006 with over 20 years of implementation experience.

What products does Cartagena AS offer?

Cartagena offers four proprietary products built on Dynamics 365: Cartagena CPQ (Configure, Price, Quote for sales acceleration), Cartagena Link (ERP-CRM integration suite), Cartagena Members (membership management system) and CargoVerse (Voyage Management System for Roll-on/Roll-off shipping).

How much does a Dynamics 365 implementation with Cartagena cost?

Implementation costs vary based on scope, number of users and customisation requirements. Cartagena offers both project-based implementations and subscription-based product delivery models. Contact us for a tailored estimate for your business.

Cartagena AS — Microsoft Dynamics 365 & CRM experts

01 — What we do

Expertise for business-critical systems

We combine strategic CRM advisory with hands-on technical implementation — helping you get measurable results from your Microsoft investment.

CRM strategy & advisory

We help you define and execute a CRM strategy aligned with your business goals — from process design and data architecture to user adoption and change management.

Dynamics 365 CE

Our core competency. We implement, customise and optimise all Dynamics 365 Customer Engagement modules — Sales, Marketing Automation and Customer Service — to drive growth and efficiency.

Power Platform & Power BI

Extend your CRM with intelligent automation, custom apps and real-time dashboards. We build solutions on Power Apps, Power Automate and Power BI that turn data into decisions.

Implementation & project management

Structured delivery with weekly sprints, transparent reporting and a proven methodology. Those who know the systems also know your business.

Integration & data

We connect Dynamics 365 with your ERP, finance systems and third-party tools. Clean data flows and reliable integrations are the backbone of a productive CRM.

Operations & support

We monitor, maintain and continuously improve your systems, around the clock. Proactive data quality management, feature updates and fast multilingual support.

AI, Copilot & agents

We help you put AI to work where your data already lives: Copilot in Dynamics 365 for sellers and service teams, custom agents built in Copilot Studio, and AI on your Dataverse data. Always with governance and data quality as the foundation, because AI is never better than the data underneath it.

02 — Proof from deliveries

Real problems, documented effects

Patterns from actual deliveries, and a named reference. The people who built these solutions still support them.

RoRo logistics — global carrier

Problem: Spot quotes handled manually by email across time zones. Agents waited, price logic lived in spreadsheets, and no one could audit what was quoted.
Solution: CargoVerse's voyage-aware CPQ on Dynamics 365, with agent self-service, one governed price logic and full quote history.
Effect: From email queues to self-service: agents retrieve price and booking directly, and every quote is traceable for revenue audit.

Membership — national organisation

Problem: The membership system covered dues, but insight, self-service and integrations lived in spreadsheets and manual workarounds.
Solution: A Dynamics 365 foundation built in coexistence: the membership system remained the source of truth for dues while member insight and self-service moved to the platform.
Effect: One member profile across channels, self-service for members, and administration freed from manual workarounds, without a risky big-bang switch.

«The Wallenius Wilhelmsen group selected Cartagena AS to deliver the modernization of its Microsoft Dynamics 365 CRM suite. The new platform equips teams worldwide with a tool to manage customer relationships, efficiently configure and price shipping rate quotes, and manage contracts.»

Wallenius Wilhelmsen · D365 CE & CPQ suiteDelivered 2025 · Platform managed by Cartagena today

03 — Our products

Four products, one platform strategy

Patterns from twenty years of deliveries, systematised as accelerators on Dynamics 365. The same problems recur across industries; solving them once, properly, means faster time to production, lower risk and lower total cost of ownership than building from scratch.

Sales support

Cartagena CPQ

Configure, Price, Quote — integrated directly into your D365 Sales pipeline. Reduce errors, improve response time and increase customer satisfaction with automated quoting.

See Cartagena CPQ →

Integration

Cartagena Link

A ready-made integration package connecting Microsoft Dynamics 365 with your ERP system. Advanced yet flexible — it makes financial data easily available across the organisation.

See how Cartagena Link works →

Membership

Cartagena Medlem

A modern membership system for organisations and associations. Self-service, automation and personal communication — built on a flexible platform.

See Cartagena Medlem →

Logistics

CargoVerse

Voyage Management System for RoRo shipping on Microsoft Dynamics 365. Streamline operations, reduce errors and increase productivity across the entire voyage lifecycle.

See CargoVerse →

04 — Knowledge centre

Insight, guides and resources

Valuable resources to help you get the most out of your Microsoft investment — from e-books and articles to videos.

CRM Strategy
→ Revenue

Article

How to build a CRM strategy that actually drives revenue

A CRM strategy isn't about software, but about which decisions the system should improve. A framework for moving from tool to actual revenue growth.

8 min readRead →

Medlemssystem
vs CRM-plattform

Article

When has the membership organisation outgrown its membership system?

Membership system, CRM platform or a combination? Six signs the system architecture no longer supports the organisation.

10 min readRead →

5 Signs
CRM Outgrown

Article

5 signs your company has outgrown its current CRM

Five clear signs the CRM no longer fits the business — from shadow spreadsheets and forecasts you don't trust, to integration chaos and AI out of reach.

8 min readRead →

View all resources

05 — Our approach

How we deliver results

A proven methodology that balances structure with flexibility.

Solution design, Oslo

01

Diagnose

We start with the processes, not the system: where work stops up, what it costs, and which decisions the solution must improve. No two organisations are alike.

02

Design

Solution design with explicit priorities: what is configured, what is built, and what is deliberately deferred. Realistic scope before anyone writes code.

03

Delivery

Weekly sprints with user involvement, thorough testing and transparent reporting. The people building the solution know your business.

04

Adoption & operations

Value arrives when the organisation actually uses the solution. We measure adoption, manage operations and keep evolving the platform as a long-term partner.

Why Cartagena?

We take no shortcuts. Our consultants combine deep platform knowledge with genuine understanding of your business. The people who build your systems are the same people who support them.

20+ år

With Microsoft solutions in Norway

06 — One Cartagena

One team, five locations

Three own offices, with team and partner capacity across five locations on two continents. Around 22 people working as one company, in a shared weekly rhythm. For you it means the people who build your solution sit where the expertise is, and the same people support you across time zones.

◆Oslo

◆Bergen

◆Rena

◆Bangkok

◆Mumbai

The Bangkok team

07 — Our platform

Built on market-leading technology

Dynamics 365

Power Platform

Power BI

Microsoft Azure

08 — Get in touch

Start with a conversation about your processes

Whether you are choosing direction, tidying up what you have, or building new: the first step is a concrete conversation with people who have done it before.

Start a mapping conversation →

Glenn-Robert Monsen

CEO

glenn-robert@cartagena.no +47 452 80 649

Bjørn Lundell

COO

bjorn@cartagena.no +47 929 25 938

Knut Eivind Handeland

Founder & CFO

knute@cartagena.no +47 906 97 989

Morten Fari

Head of Sales

morten@cartagena.no +47 926 00 373

Headquarters

Oslo

Norway

+47 24 13 41 20

Office

Bergen

Norway

Development centre

Bangkok

Thailand

Development centre

Mumbai

India · 15+ yrs partnership

Support

support@cartagena.no

LinkedIn · Cartagena AS

01 — What we do