CRM experts on Dynamics 365 since 2006

When CRM is decisive for growth

Quotes with many pricing rules. Members who need different services. Customer agreements that must be followed all the way to delivery.

When the work with your customers is decisive for results, Dynamics 365 has to support the way you work. We use AI both when we build the solutions and when we improve your work processes. We build on our own products where we have solved similar tasks before, and adapt the solution to your needs. The expertise and knowledge of the solution follow from project to operations.

Start a mapping conversation

What fits your situation?

Quotes and pricingCartagena CPQ CRM + ERPCartagena Link Membership organisationCartagena Medlem RoRo logisticsCargoVerse AI and CopilotAdvisory and agents Not sure where to start?Start a mapping conversation

Since 2006 · 4 own D365 products · Industry, logistics and membership organisations

The Cartagena team in the Oslo meeting room

The team, Oslo meeting room

20+

Years of experience

D365

Core platform

Own products

Offices

◆ Oslo Headquarters ◆ Bergen Office ◆ Bangkok Development centre ◆ Mumbai Office

01 / What we do

Expertise for business-critical systems

We combine strategic CRM advisory with hands-on technical implementation, and help you get measurable results from your Microsoft investment.

CRM strategy & advisory

We help you define and execute a CRM strategy aligned with your business goals: from process design and data architecture to user adoption and change management.

Dynamics 365 CE

Our core competency. We implement, customise and optimise the Dynamics 365 Customer Engagement modules (Sales, Customer Insights - Journeys and Customer Service) to drive growth and efficiency.

Power Platform & Power BI

Extend your CRM with intelligent automation, custom apps and real-time dashboards. We build solutions on Power Apps, Power Automate and Power BI that turn data into decisions.

Implementation & project management

Structured delivery with weekly sprints, transparent reporting and a proven methodology. Those who know the systems also know your business.

Integration & data

We connect Dynamics 365 with your ERP, finance systems and third-party tools. Clean data flows and reliable integrations are the backbone of a productive CRM.

Operations & support

We monitor, maintain and continuously improve your systems, around the clock. Proactive data quality management, feature updates and fast multilingual support.

AI, Copilot & agents

We help you put AI to work where your data already lives: Copilot in Dynamics 365 for sellers and service teams, custom agents built in Copilot Studio, and AI on your Dataverse data. Always with governance and data quality as the foundation, because AI is never better than the data underneath it.

02 / Proof from deliveries

Real problems, documented effects

Patterns from actual deliveries, and a named reference. The people who built these solutions still support them.

RoRo logistics, global carrier

Problem: Spot quotes handled manually by email across time zones. Agents waited, price logic lived in spreadsheets, and no one could audit what was quoted.
Solution: CargoVerse's voyage-aware CPQ on Dynamics 365, with agent self-service, one governed price logic and full quote history.
Effect: From email queues to self-service: agents retrieve price and booking directly, and every quote is traceable for revenue audit.

Membership, national organisation

Problem: The membership system covered dues, but insight, self-service and integrations lived in spreadsheets and manual workarounds.
Solution: A Dynamics 365 foundation built in coexistence: the membership system remained the source of truth for dues while member insight and self-service moved to the platform.
Effect: One member profile across channels, self-service for members, and administration freed from manual workarounds, without a risky big-bang switch.

«The Wallenius Wilhelmsen group selected Cartagena AS to deliver the modernization of its Microsoft Dynamics 365 CRM suite. The new platform equips teams worldwide with a tool to manage customer relationships, efficiently configure and price shipping rate quotes, and manage contracts.»

Wallenius Wilhelmsen · D365 CE & CPQ suiteDelivered 2025 · Platform managed by Cartagena today

03 / Our products

Four products, one platform strategy

Patterns from twenty years of deliveries, systematised as accelerators on Dynamics 365. The same problems recur across industries; solving them once, properly, means faster time to production, lower risk and lower total cost of ownership than building from scratch.

Sales support

Cartagena CPQ

Configure, Price, Quote, integrated directly into your D365 Sales pipeline. Reduce errors, improve response time and increase customer satisfaction with automated quoting.

See Cartagena CPQ

Integration

Cartagena Link

A ready-made integration package connecting Microsoft Dynamics 365 with your ERP system. Advanced yet flexible, it makes financial data easily available across the organisation.

See how Cartagena Link works

Membership

Cartagena Medlem

A modern membership system for organisations and associations. Self-service, automation and personal communication, built on a flexible platform.

See Cartagena Medlem

Logistics

CargoVerse

Voyage Management System for RoRo shipping on Microsoft Dynamics 365. Streamline operations, reduce errors and increase productivity across the entire voyage lifecycle.

See CargoVerse

04 / Knowledge centre

Insight, guides and resources

Valuable resources to help you get the most out of your Microsoft investment: from e-books and articles to videos.

CRM Strategy
Revenue

Article

How to build a CRM strategy that actually drives revenue

A CRM strategy isn't about software, but about which decisions the system should improve. A framework for moving from tool to actual revenue growth.

8 min readRead more

Medlemssystem
vs CRM-plattform

Article

When has the membership organisation outgrown its membership system?

Membership system, CRM platform or a combination? Six signs the system architecture no longer supports the organisation.

10 min readRead more

5 Signs
CRM Outgrown

Article

5 signs your company has outgrown its current CRM

Five clear signs the CRM no longer fits the business: from shadow spreadsheets and forecasts you don't trust, to integration chaos and AI out of reach.

8 min readRead more

View all resources

05 / Our approach

How we deliver results

A proven methodology that balances structure with flexibility.

Solution design, Oslo

Diagnose

We start with the processes, not the system: where work stops up, what it costs, and which decisions the solution must improve. No two organisations are alike.

Design

Solution design with explicit priorities: what is configured, what is built, and what is deliberately deferred. Realistic scope before anyone writes code.

Delivery

Weekly sprints with user involvement, thorough testing and transparent reporting. The people building the solution know your business.

Adoption & operations

Value arrives when the organisation actually uses the solution. We measure adoption, manage operations and keep evolving the platform as a long-term partner.

Why Cartagena?

We take no shortcuts. Our consultants combine deep platform knowledge with genuine understanding of your business. The people who build your systems are the same people who support them.

20+ år

With Microsoft solutions in Norway

06 / One Cartagena

One team, five locations

Four of our own offices, with team and partner capacity across five locations on two continents. Around 25 people working as one company, in a shared weekly rhythm. For you it means the people who build your solution sit where the expertise is, and the same people support you across time zones.

Our Bangkok office is built around people we have worked with since 2014, from our years in international shipping. After some years in consulting, we chose to establish our own office and build the company there. The team combines strong software engineering expertise with domain knowledge from RoRo shipping.

Our Mumbai office is built on a partnership of more than 15 years. Many of the people there have worked on Cartagena deliveries for years, and clients meet one team across Norway, Bangkok and Mumbai.

◆Oslo

◆Bergen

◆Rena

◆Bangkok

◆Mumbai

The Bangkok team

The Mumbai team

07 / Our platform

Built on market-leading technology

Dynamics 365

Power Platform

Power BI

Microsoft Azure

08 / Frequently asked questions

Frequently asked questions

What does Cartagena AS do?

Cartagena AS is a team of Norwegian CRM experts and a Microsoft partner. We deliver Dynamics 365 CE, CRM strategy, Power Platform, Power BI and ERP integration. We have delivered on the Microsoft platform since 2006, working with organisations that have complex processes: membership organisations and nonprofits, industry, shipping and logistics, and professional services.

Where is Cartagena located?

Our head office is in Oslo. We run four of our own offices and have team and partner capacity across five locations on two continents: Oslo, Bergen, Rena, Bangkok and Mumbai. Our Mumbai office is built on a partnership of more than 15 years.

Which CRM platform does Cartagena specialise in?

Microsoft Dynamics 365 Customer Engagement, built on Dataverse. Around that core we deliver Power Platform, Power BI and Microsoft Fabric as the data platform, plus integration with finance systems such as Visma.net, Tripletex and Xledger. As a rule we advise against ripping out and replacing everything at once, and build in coexistence with what already works.

What does a Dynamics 365 implementation cost?

Licensing is rarely what decides the total. Service cost depends mostly on scope: the number of processes, integrations, data migration and governance. We have worked through the cost picture with priced examples you can use for planning.

Read the full cost picture

What does it cost to change membership system?

Cost is spread across licensing, services, internal time and parallel operation during the transition. Internal time is the item most often underestimated. We have worked through the cost picture, the timeline and the five-year total cost for Norwegian membership organisations, with two priced scenarios.

See the five-year cost picture

Microsoft Fundraising & Engagement is retiring. What should a nonprofit do?

The solution retires on 31 December 2026, with no security updates or bug fixes from 1 January 2027. Because the data already sits in Dataverse, this is in practice a form migration within the same platform, not a platform move. Organisations that start early can make a controlled transition ahead of the fundraising season.

Cost and timeline for the migration

Is Cartagena a Microsoft partner?

Yes. Cartagena is a Microsoft Solutions Partner for Digital & App Innovation and has delivered on the Microsoft platform since 2006. The designation is awarded by Microsoft and measured on delivery performance, certified skills and documented customer outcomes in real deliveries.

09 / Get in touch

Start with a conversation about your processes

Whether you are choosing direction, tidying up what you have, or building new: the first step is a concrete conversation with people who have done it before.

Start a mapping conversation